Case studies
Six cases on business analysis, delivery and process improvement. Client names are withheld; the examples and data in the sample documents have been simulated.
Business Analysis · Delivery100%communication in EnglishSole point of contact for a US SaaS client, working 100% in English: 41 meetings turned into 128 change requests, 624 Jira tickets and documentation for 19 modules, then testing and UAT.
QA · Quality35 → 276backend tests passingI audited every test and pipeline: removed 146 fake tests, fixed the root cause that took the backend suite from 35 to 276 passing, ran 901 automated test cases in two weeks and found 10 data-isolation defects before release.
Process improvement · AI30self-written skills in BA KitThe BA team was the bottleneck once Dev had adopted AI. I built a project knowledge vault and 30 agent skills, trained the team and set the principle: AI does the work, a person is accountable.
Business Analysis · CRM/ERPCRM + ERPin one systemAnalysis and design of a system to manage customers, tuition, receivables, classes and teachers; wrote the BRD, PRD, SRS and data model for the Dev team.
QA · AI1,000+automated test cases with agentsThe Tester team tested 100% manually. I built 8 skills so agents run the automatable cases first, while testers verify the results and test by hand only what remains.
Reporting · IntegrationJira APIautomated data sourcePulled data through the Jira REST API, defined the KPIs with the client and built a dashboard that reports the team's progress to the client.
Business Analysis · ERP3 months06/2025 – 09/2025BA internship at Thinh Cuong Corporation: discovery across departments, fit-gap analysis against Odoo CRM/ERP and handover documentation for Dev.
