CRM/ERP business analysis, direct work with US clients, handover to Dev and testing until the client signs off.
CRM & ERP Workflows
Sales processes, EV charging operations, E-learning & Odoo Fit-Gap analysis.
US client point of contact
Sole point of contact, 100% in English: 41 meetings into 128 traced change requests.
Specification & handover
19 modules documented, 234 business rules, Given/When/Then user stories.
Testing & AI
QA/QC Lead: test and CI audits, 901 automated test cases in two weeks.
Counted from my own documentation repository, Jira and kit repository (06–09/2026); client names withheld.
A Business Analyst with a data and AI background.
Đỗ Hoàng Anh
IT Business Analyst · Rocket Global
I am Đỗ Hoàng Anh, an IT Business Analyst at Rocket Global. My core focus is transforming ambiguous business needs into clear specifications, Jira tickets, and testable acceptance criteria so engineering and QA can deliver accurately from sprint one, staying aligned until client signoff.
Designing As-Is/To-Be workflows, business rules, ERD schemas, and wireframes for complex modules.
Navigating databases, codebases, and harnessing agent skills (Claude Code, Codex) to eliminate 70% of routine tasks.
Communicating 100% in English with US clients; Chinese at HSK 3.
A requirement moves on only when the previous step has its documents and conditions in place. That is why Dev does not have to come back with questions.
Meet, ask follow-up questions from a checklist, and have the client confirm my understanding in writing.
As-Is/To-Be, impact assessment, business rules, flows and interfaces.
Split into Epics, Stories and Tasks; testable acceptance criteria.
Agents run what can be automated first; a person verifies and decides.
The client runs through a checklist, feedback becomes tickets, the client signs off.
KPI dashboard, weekly report, finding repeated steps to standardise.
Each case covers the context, my role, each step taken and the reasons behind the main decisions.
Business Analysis · Delivery100%communication in EnglishSole point of contact for a US SaaS client, working 100% in English: 41 meetings turned into 128 change requests, 624 Jira tickets and documentation for 19 modules, then testing and UAT.
QA · Quality35 → 276backend tests passingI audited every test and pipeline: removed 146 fake tests, fixed the root cause that took the backend suite from 35 to 276 passing, ran 901 automated test cases in two weeks and found 10 data-isolation defects before release.
Process improvement · AI30self-written skills in BA KitThe BA team was the bottleneck once Dev had adopted AI. I built a project knowledge vault and 30 agent skills, trained the team and set the principle: AI does the work, a person is accountable.
Business Analysis · CRM/ERPCRM + ERPin one systemAnalysis and design of a system to manage customers, tuition, receivables, classes and teachers; wrote the BRD, PRD, SRS and data model for the Dev team.
Three university projects in credit risk modelling and image recognition: the groundwork that lets me read data when I analyse a business.
Machine LearningAUC 0.69 · Accuracy 0.75Credit risk modelling and portfolio insights
A Data Mining team project on more than 2 million loans. I led EDA and feature selection, built an interpretable Logistic Regression model and tuned the threshold to reduce “Fully Paid” misclassifications.
Data AnalyticsAUC 0.703 · Precision 0.88
Deep LearningTest accuracy 0.93From studying AI and teaching programming to business analysis for international clients.
IT Business Analyst
⭐Sole point of contact for a US client on a 15-repository SaaS platform; QA/QC Lead since 09/2026.
Business Analyst Intern
⭐Business analysis for electric vehicle sales and charging stations for Thinh Cuong Corporation; fit-gap against Odoo.
Web Programming Instructor
⭐Helped students go from zero to building their first websites and web apps.
AI Engineer Intern
⭐Built and evaluated AI models for real product use cases.
Bachelor of Artificial Intelligence
⭐GPA 8.0/10 · Top 100 outstanding students 2022–2023.
Full details in the CV:CV in English (PDF)
Business analysis is the core; data and AI are the edge that comes with it.
Four sample documents that keep the structure and language used in real work; the data has been simulated.
Weekly status reportSprint progress report sent to a US client: summary, KPIs, work delivered, blockers and decisions the client needs to make.
Meeting minutes · Requirement · TicketOne meeting passes through three documents: minutes with decisions and open questions, a confirmed requirement, and a ticket that meets the Definition of Ready.
Test execution reportResults of one test cycle: agents run first and give preliminary results, the tester verifies them, changes results where needed and makes the release decision.
Business Requirement DocumentSix representative sections of a BRD for a training centre management system: goals, scope, To-Be process, business rules, permissions, traceability.
Rigorous foundation in data analytics and machine learning from IBM and Stanford Online.
Advanced SQL queries, Python for data analysis, Excel financial modeling, and dashboard design.
Supervised & Unsupervised Learning, Regression, Decision Trees, algorithms, and model evaluation with Andrew Ng.
Deep neural networks, CNN for computer vision, Sequence Models, and foundational Transformer architectures.
100% English with US clients; Chinese at HSK 3.
Meetings, requirement elicitation, specifications and 624 Jira tickets, 100% in English.
HSK 3 certificate: communicating and reading Chinese in familiar, everyday situations.
Clear logical thinking, precise requirement specification, and rigorous documentation across stakeholders.
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